Blog > Article

What is AI Ops and How is AI Ops Useful for Incident Response? 

When it comes to incident response, AIOps is an up-and-coming field. Reliability is critical to companies, but in today’s complex, interdependent software environment, observability and incident response is becoming more and more complex.

So, it’s useful to use AI to improve incident response, observability, and the reliability of our systems – which is where AIOps comes in. But what exactly is AIOps and why is it important? Let’s look at the tech: what it is, its advantages, use cases, and cautionary considerations to see how AIOps can improve your company’s reliability.


Defining AI Ops

AIOps (Artificial Intelligence for Technology Operations) refers to the application of artificial intelligence and machine learning techniques to engineering teams. The goal of AIOps is to automate routine tasks, improve decision-making, and enable IT teams to respond more quickly to incidents and resolve them more effectively.

Further, because of today’s inter-reliance of software on other software (for example AWS, Azure, Twilio, etc), observability can be even more complex. And using cloud dependency data from sources like Metrist can be advantageous – but using AI to integrate all of that data can improve incident response.


Advantages of AI Ops

One of the key challenges faced by SRE, platform engineering, and cloud ops teams is managing the increasing complexity of IT environments. With the rise of cloud computing, IoT, and microservices, engineering teams are responsible for monitoring and managing more systems, services, and data than ever before. This complexity can make it difficult to identify and resolve issues quickly, leading to increased downtime, reduced productivity, and frustrated users.

AIOps aims to address this challenge by leveraging artificial intelligence and machine learning to analyze large amounts of data and identify patterns that might indicate a problem. This information can then be used to automate routine tasks, such as identifying and resolving problems before they become critical, or to help IT teams make more informed decisions about how to resolve incidents. 

For example, one of the most practical, but surface level, uses of AIOps is to separate the signal from noise. The technology intelligently silences non-critical alerts, and/or groups many alerts together into one. In other words, AIOps helps to make sense of a thorough dataset without causing overwhelm for humans is critical for Ops.

Now let’s take a look at how AIOps can achieve those goals.


Use Case Examples

AIOps is advantageous because it can analyze and learn from complex data – but also perform routine tasks. Here are a couple of examples of how AIOps can be used:

  • Correlation and root cause analysis. When an issue occurs in an IT environment, it can often generate multiple events that are difficult for IT teams to track and understand. AIOps can be used to automate the analysis of these events and confidently surface the root cause of the problem, making it easier for IT teams to resolve the issue more quickly and effectively.
  • Predictive analytics. AIOps can be used to analyze historical data and identify trends and patterns that might indicate a potential problem. This information can then be used to predict when and where issues are likely to occur, enabling IT teams to proactively address them before they become critical.
  • Automate routine tasks such as incident response.  For example, AIOps can be used to automatically classify incidents, route them to the appropriate team for resolution, and update their status as they are resolved. This can help IT teams respond more quickly to incidents and resolve them more effectively.


Clearly, AIOps can greatly improve incident response and reliability. However, it’s important to use the technology correctly.


Cautions and Considerations 

While AIOps has the potential to revolutionize cloud operations, it is important to approach its implementation with caution. AIOps requires access to large amounts of data, which must be collected, stored, and processed in a way that is secure, reliable, and scalable. Additionally, AIOps algorithms must be carefully designed and continuously tested to ensure that they are effective and accurate.

Another important consideration is the integration of AIOps with existing tools and processes. AIOps should complement and enhance existing processes, not replace them. Engineering teams should work closely with their AIOps vendor to ensure that the solution integrates seamlessly with their existing tools and processes.



AIOps has the potential to revolutionize cloud operations by leveraging artificial intelligence and machine learning to automate routine tasks and improve decision-making. However, it is important to approach its implementation with caution and to ensure that it is integrated seamlessly with existing tools and processes. By doing so, organizations can take full advantage of the benefits of AIOps and improve the efficiency and effectiveness of their operations teams.

For optimal incident response, AIOps should factor in observability into cloud dependencies. And one way it can get this data is from Metrist. If you have questions about how you can improve your incident response and observability into your cloud dependencies, contact us at Metrist or sign up today.

More articles